How to cancel a Rudia subscription
Cancelling a subscription on Rudia is self-serve: open the subscription from your account, choose cancel, and confirm. There's no phone call to make and no support ticket required. Cancellation takes effect for future cycles — it does not undo a delivery that's already scheduled or paid for in the current cycle, since that payment was already approved and the merchant has already committed stock to it.
If you only need a break rather than a full stop, pausing is usually the better option: a paused subscription keeps your price and schedule intact and can be resumed later, while cancelling ends the subscription for good (starting a new one later may come in at the merchant's current price rather than the one you had).
Once cancelled, no further M-Pesa prompts will be sent for that subscription, and no further deliveries will be scheduled. If you're cancelling because of a problem with the merchant rather than just no longer needing the product, consider reporting the issue as well — cancellation and a problem report are independent actions, and only the report puts the issue on record.
There's a short cutoff window before a delivery that's already about to go out where a cancellation or pause can no longer stop that specific cycle — this is the same cutoff the merchant uses to close ordering for that slot, and it exists so a merchant isn't left having already bought and prepared stock for a delivery that gets cancelled at the last minute. Anything after that cutoff simply takes effect from the next cycle.
Common questions
- Does cancelling refund a delivery already in progress?
- No — cancellation stops future cycles. A cycle you've already paid for and that's already scheduled is fulfilled as normal, since the merchant has already committed to it.
- What's the difference between pausing and cancelling?
- Pausing keeps your subscription (price, schedule, history) intact for when you resume it. Cancelling ends it — starting again later creates a new subscription, possibly at a different price.
- Is there a fee to cancel?
- No. Cancelling is free and available at any time, subject only to the short pre-delivery cutoff window that applies to the cycle already in motion.